Privacy Policy

Information you send through the contact form

The contact form asks for your name, email address, subject, and message. This information is used for the following purposes.

• To answer your inquiry and contact you where necessary
• To propose, provide, and improve services
• To prevent misuse and address security issues

What you enter is sent through an email delivery service (Resend) as a notification email to the Provider and a confirmation email to you. This website has no database that stores the content of inquiries. The content of an inquiry is kept as the email the Provider receives.

The form uses Cloudflare Turnstile for spam protection. To judge whether a submission is automated, your IP address and browser information are sent to Cloudflare.

Website usage measurement

This website does not use cookies or advertising identifiers for advertising or behavioral tracking.

To improve the website, page views and referrers may be counted with Cloudflare Web Analytics. This measurement does not use cookies and does not identify individuals.

The website is delivered through Cloudflare. Information needed to process the connection, such as IP addresses, is handled under Cloudflare's policies.

Information handled in sns-console

sns-console (the "Service") lets a client business (the "user") connect its social media accounts and manage incoming messages and their handling status. Its terms of use are set out in the Terms of Service.

The Service collects the following through the social media accounts connected by the user ("connected accounts"). This includes personal information of the people who send messages to those connected accounts.

• Connected account details: platform name, account identifier, access token and its expiry
• Messages: body text, direction, timestamp, and the message identifier issued by the platform
• Attachments: the files themselves, kind, format, and size
• Sender details: the sender identifier issued by the platform, and display name
• Information entered in the Service by the user or the Provider: phone number, email address, handling status, classification, and funnel stage together with its history

This information is used only for the following purposes.

• To receive, read, and reply to messages sent to a connected account
• To track the handling status of each conversation
• To classify the people who make contact and manage their funnel stage
• To address faults, prevent misuse, and improve the quality of the Service

It is not used for advertising or for training machine learning models.

Storage and external services

Service data is stored on infrastructure provided by Cloudflare, Inc. (Workers, D1, and R2), separated per client.

Where necessary to fulfill the purposes above, processing is entrusted to, or information is obtained from, the following external services. Please refer to each service's policy for details.

• Cloudflare, Inc. (United States): website delivery, security, spam protection, usage measurement, and storage of Service data
• Resend (United States): email delivery for the contact form
• Meta Platforms, Inc. (United States): the source of Instagram and other messages in the Service

All of the above are third parties located outside Japan. The Provider selects processors that maintain, on an ongoing basis, safeguards equivalent to those required in Japan for the protection of personal information. Information about the data protection regime of each country and the measures taken by each processor is available on request through the contact form.

Apart from entrusting processing to the external services above, and except where required by law, personal information is not provided to third parties without consent.

Retention and deletion

Information received through the contact form (the emails received) is kept as long as necessary after the inquiry is resolved, and deleted once it is no longer needed.

Service information is retained for the term of the individual agreement with the user. When that agreement ends, or when the user wants data deleted during the agreement, it is deleted at the user's request in the following steps.

1. The user requests deletion in writing, through the contact form or otherwise.
2. The Provider verifies the user's identity and confirms the request.
3. The Provider deletes the data per client without undue delay. On request, an export of the data is provided before deletion and the result is reported afterward.

Disconnecting an account stops the collection of new messages from that connected account. Disconnecting alone does not delete data already collected.

Where data subject to deletion remains in backups or other copies, it is erased within a reasonable period according to the refresh cycle of those copies.

Requests for access, correction, and deletion

Requests from the person concerned to access, correct, suspend the use of, or delete personal information are handled in accordance with applicable law after identity verification.

Service information is handled under the user's control. Requests from people who sent messages to a connected account are in principle handled through that user; where such a request comes to the Provider directly, it is passed on to that user.

Security

Reasonable safeguards are applied to prevent unauthorized access, loss, or disclosure of the information received. Access to the Service's administration interface is limited to authenticated users. Access tokens and other credentials are used only as required to provide the Service.

Management and contact

Questions about this policy, and inquiries or requests regarding personal information, can be sent through the contact form.

Responsible for personal information: 宮崎 純アベル

This policy may be updated in response to legal or service changes. Material updates will be announced on this website.